OGL, or Online Gold Loan, is a new product launched by Muthoot Mercantile Ltd. With OGL, a customer can obtain a gold loan anytime, from any place. The loan amount is instantly credited to the customer’s bank account without need for any further documentation. The loan is disbursed on the basis of the value of Gold already pledged at a branch.

Through the Customer Online Portal, eligible customers can opt for online gold loan (OGL) disbursement, i.e. avail a fresh gold loan where the loan amount is immediately transferred to his bank account. The other services on offer are: a. Make payments to gold loan account(s) through DEBIT CARD/NET BANKING b. View statement of account of gold loan c. Download the OGL Pawn Ticket d. Down load OGL One-time Registration form.

All existing customers get access to Customer Online portal by entering their user ID and Password.

Customer can use any of the following three—mobile number, email ID or Customer ID—as his User ID. A password is generated through the customer portal by entering the following details: a. Customer ID b. Mobile Number (as given to the branch at the time of creation of customer record) c. Email ID On confirmation after entering the same, an OTP will sent to the customer mobile number and for creating password, customer need to enter that OTP in the system.

Customer ID is a system generated unique identification number issued to customers at the branch when they avail a gold loan for the first time. The Customer ID is recorded on the pawn ticket issued to customers by the branch at the time of availing the Gold Loan.

The customer can retrieve (or change) his password anytime through the “Forgot Password” option within the Customer Online Portal.

When the OGL facility is used, an Online Gold Loan account is created in our books, and the loan amount is credited instantaneously to the customer`s bank account (registered with us) without need for any further documentation.

Through OGL only one loan can be disbursed at a time. However, the customer can take a new loan at any point of time after closing the old loan account. There are no restrictions on taking a new loan after closing the old loan.

Yes, customer will get a document called OGL PAWN TICKET which displays complete information about loan amount, rate of interest, duration of loan, due date and other terms and conditions along with photographs of the customer and his gold ornaments. This document is generated at the time of confirmation of transaction through mail. Besides, the customer can, at any point of time, download this document through the customer online portal.

For what purpose is it required? The OGL pawn ticket is a legal document which contains all the terms and conditions of the loan. The same is considered to be digitally signed by the customer who has keyed in the One-time Password (OTP) sent to the registered mobile number. The OTP is generated at the time of confirmation of OGL transaction after the customer has logged in through the customer`s User ID and Password. The OGL pawn ticket also records the date and time of the transaction, and the IP number of the system through which the customer has transacted. This document is required for releasing the Gold from the branch after settlement of all dues.

There is no limit. The customer can avail Gold loan based on the gold deposited at his branch. He can choose a Gold loan scheme available at the branch where the Gold is deposited. Each loan scheme will have its own limits, rate of interest rate, period of the loan etc. In other words, the Loan limit will depend on the scheme selected by the customer when availing the OGL. However, there is an exposure limit set for loans to individuals based on the loan policy approved by the Board of the company.

OGL is disbursed 24X7 using the OGL is disbursed 24X7 using the Immediate Payment Service (IMPS) introduced by National Payment Corporation of India (NPCI). Muthoot provides this service through tie-up with leading Banks.

The customer needs to produce the following documents for registering his bank account: a. Copy of cancelled cheque b. Copy of bank pass book (along with original for verification purpose)

A customer can change or modify his bank account details by submitting an application at the branch with the documents mentioned at (13) above.

No, the loan will be disbursed without any fresh documentation. However, for registration in OGL, the customer is required to present in the branch as one time signature on a document of terms and conditions of the OGL is required.

Gold loan transaction in OGL product will be authenticated by the customer by entering OTP (One-time Password) sent to the customer’s registered mobile number. The OTP is generated at the time of initiation of transaction through OGL module. The customer logs in to OGL module using his User ID and Password.

a. One-time registration (Life time agreement) has to be done by the Customer b. Post registration, Customer will deposit the gold at the branch.

No, the customer need not deposit additional gold for availing OGL; instead, he can settle the existing live account and take a new loan under OGL. For this purpose, the customer can also use the re-pledge facility purpose.

No limits. The only requirement is that the customer should settle the existing account at the branch or through the online channel before taking a new loan through OGL.

Customer can settle the gold loan by accessing the Muthoot Customer portal through his User ID and password. After entering User ID and password, the system will give complete information about the Gold Loan accounts. By selecting the appropriate loan account, the customer can remit the settlement amount through the following options: a. Debit Card b. Net Banking

Customer will have to bear his bank’s service charge, if any, for online payments. Presently, for payments through Net banking facility, the customer has to pay Rs. 13/- plus service tax, i.e. Rs.14.82, and this is irrespective of the transaction amount. If customers choose the Debit Card option, they have to pay 1 percent of the transaction amount plus service tax.

Presently no credit card is not allowed for online payments under OGL.

a. It is a formality to be completed merely once the in life time of the customer. b. When exercising this option, the customer’s KYC, Bank Details & mobile Number are verified again. c. We also take an agreement from the customer in the way banks take their customer’s signature for availing net banking facility.

At the time of OGL One-time Registration, IT system sends out a One-time Password to the mobile number furnished by the customer. This One-time Password has to be entered into the system to complete the process of registration. Accordingly, a valid mobile number is necessary for One-time Registration.

Customer can change or modify his mobile Number by submitting an application to the branch.

The customer cannot furnish any other mobile numbers rather than his own number. For Online Gold loan, Customer authentication is done through One-time Password generated by the IT system at the time of confirmation of Gold loan transaction. If, at the time of registration, mobile number furnished is that of friend/ relative, the OGL One-time Password will be sent to that mobile number only.

a. Visit any Muthoot Gold Loan branch b. Become a Muthoot Customer c. One-time registration (Life time agreement to be executed by the Customer). d. Post registration, the customer has to avail a normal (i.e. offline mode) gold loan once.

Anyone who comes to our branch with a valid Proof of Address (POA) and Proof of Identity (POI) can become a Muthoot Customer.

The following are the documents eligible for POA & POI Proof of Identity (POI) Passport PAN Card Voter ID card Driving license Ration Card with photo UIDAI card (Aadhaar) Bank Pass Book issued by public sector banks having photograph of the customer Proof of Address (POA) Passport Voter ID card Driving license Ration Card with photo UIDAI card (Aadhaar) Bank Pass Book issued by public sector banks having photograph of the customer Telephone bill Electricity bill Water bill Bank account / Credit card statement Municipal / Local/ House tax bill / receipt Authentic rent receipt / lease document Letter from reputed employer, public authority LPG connection receipt issued by a distributor of public sector oil companies (IOC, BPCL, HPL). Registered letter cover with customer as addressee (but customer should not be the sender) Cheque book leaf which contains the full address. Pass Book issued by Post Office. Proof of address issued by Post Office. Motor vehicles registration book / certificate. Insurance premium receipt. Certificate of residence issued by Government / Local authorities.

Yes, OGL customer will get OGL related services through branches also.

a. Customer has to pay the settlement amount either online or at the branch. b. Thereafter, customer has to produce the latest OGL Pawn Ticket at the branch. c. On getting back the gold, customer has to acknowledge receipt.

Yes, presently the customer is eligible for interest rebate which is directly deducted from the interest rate throughout the loan period, as indicated below: Loan Amount Interest Rate Reduction% 0 to Rs.50000/- 0.50% Rs. 50000/- to Rs.100000/- 0.75% Above Rs.100000/- 1%

Yes, customers can compute the interest for a given period on particular schemes through Interest calculation Tool available within the OGL module.

Yes, Customer is given all information about terms and conditions relating to the various schemes offered as part of OGL.

Registered Bank details of customer will be displayed to the Customer at the start as well as end of OGL process.